Privacy Policy

Introduction

Welcome to WAW Diamonds, a brand owned by Nova Jewelry BV. We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, wawdiamonds.com, or make a purchase. By using our website, you consent to the terms of this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: Name, email address, phone number, billing and shipping address, payment details, and any other information you provide when purchasing our products or contacting us.
• Automatically Collected Information: Device type, IP address, browser type, pages viewed, time spent on pages, and other diagnostic data through cookies and similar tracking technologies.
• Order Information: Details about your purchase, including items bought, quantity, and pricing.
• Customer Support Information: Information you provide to our support team, including details about your requests, queries, or complaints.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and deliver your orders, including managing payments and shipping.
• Customer Service: To provide customer support and respond to inquiries.
• Personalization: To personalize your experience on our website by displaying products relevant to your interests.
• Marketing and Promotions: To send you updates, promotional offers, and other marketing communications. You can opt out of marketing communications at any time.
• Site Improvement: To analyze and improve our website, products, and customer experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Sharing Your Information

We may share your information in the following scenarios:

• With Service Providers: We may share your information with third-party vendors and service providers who assist us with payment processing, order fulfillment, email communications, and other business operations.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred as part of that transaction.
• Compliance with Law: We may disclose your information if required by law or in response to valid legal processes, such as a subpoena or court order.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. You can manage your cookie preferences through your browser settings, although disabling cookies may limit certain functionalities of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no transmission over the internet is completely secure. We cannot guarantee the absolute security of your information but are committed to safeguarding it to the best of our ability.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to meet any legal, accounting, or reporting requirements.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, update, or delete your personal information.
• Withdraw consent where we rely on your consent to process personal information.
• Object to processing or request data portability in certain circumstances.

To exercise any of these rights, please contact us using the contact details below.

8. International Data Transfers

Your information may be stored and processed in locations outside your country of residence, including the UAE and the EU. We ensure that appropriate safeguards are in place for international data transfers, in compliance with applicable data protection laws.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies independently.

10. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware of such data, we will take steps to delete it.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

• Email: hello@wawdiamonds.com
• Phone: +32476280668
• Address: Nova Jewelry BV, 138 Boechoutsesteenweg office 8, 2540 Hove, Belgium